#BlackFriday marks the start of one of the highest-turnover weekends in e-commerce. However, the booming purchasing volume is accompanied by immense logistical challenges.
The reality: peak loads for logistics
E-commerce companies are faced with the task of processing an exponentially increasing order volume in the shortest possible time. This brings with it numerous challenges:
- High order volumes in a short space of time: thousands of parcels need to be processed and dispatched promptly.
- Bottlenecks in order picking: manual processes in particular are reaching their limits and causing delays.
- Returns management: The weeks after Black Friday are characterised by returns. The processing of returns places an additional burden on warehouse logistics.
- Staff shortage: Seasonal peaks require more labour, but the shortage of skilled workers makes it difficult to increase staffing levels quickly.
- Temporary staff from other departments: Companies often call on employees from other departments to assist with order picking - although they are often not adequately trained, which can affect efficiency and accuracy.
- Risk of customer disappointment: Delayed processing and delivery times can lead to customer disappointment, which jeopardises customer satisfaction and loyalty in the long term.
How companies are currently responding
Many companies rely on temporary measures such as temporary workers, overtime, additional shifts or internal reallocation. However, these solutions are expensive and inefficient.
NEO: The flexible response to peaks in demand 🚀
NEOintralogistics gives e-commerce companies exactly the flexibility they need for days like Black Friday:
✔ Maximum efficiency through automation: NEO automates storage, retrieval and picking - quickly and precisely.
✔ Relief for employees: NEO eliminates overtime and the need to deploy untrained temporary staff. Your core teams can concentrate on their actual tasks.
✔ Efficient returns processing: NEO not only speeds up the storage of returns, but also ensures that they are available for sale again more quickly.
✔ Scalability without limits: Our system flexibly handles peak loads without the need for additional staff.
✔ Seamless integration: NEO works in existing shelving systems and is ready for use within just a few weeks.
✔ No high investments: With our pay-per-pick model, companies only pay for what they actually use.
With NEO, you ensure on-time delivery and high customer satisfaction, even on your busiest days of the year. 😊
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